Quality Commitment

Quality for a hospital refers to provision of the right care to the right person at the right time in as efficient and compassionate way as possible. We, at UMC Hospitals, are committed to providing quality healthcare services to our patients and training to our team members through an integration of our attitude, actions and performance.

We understand that quality is a process involving understanding between various spokes attached to us, the hospital, as a hub – our patients, doctors, para-medics, support staff and the management. We thereby will make every effort to foster and support the education and development of our team of doctors, para-medics and support staff, enabling them to fully meet the requirements of our patients and the community at large.

UMC Hospitals continuously displays a strong commitment to quality in a number of ways, the most important one’s being:

  1. Participation of team members across UMC Hospitals & Unihealth Medical Centres to develop and test best practices

  2. Ensuring a cross check of practices adopted with internationally accepted best practice norms

  3. Continually developing processes and automation of service protocols to ensure efficiency in patient care and treatment

A culture of continuous improvement in quality parameters at UMC Hospitals is cultivated and encouraged, the key factors being practicing and reviewing treatment safety protocols, identification of errors and adoption of corrective measure to prevent the same in future, emphasis on patient feedback mechanisms, patient education in preventive care, adoption and implementation of stringent infection control guidelines and various other initiatives that make or can make a positive difference to the quality of service being provided.


Quality is a dynamic indicator and we at UMC Hospitals recognize that to ensure provision of quality care, we, as a team, need to remain continuously vigilant. As said by Aristotle, ‘We are what we repeatedly do. Excellence, then, is not an act, but a habit’, we at UMC Hospitals strive to ensure that we repeatedly provide quality care and services, adopting it as a habit imbibed in our culture.


+91 (22) 23544625

+91 (22) 23544627


Monday to Saturday: 10 am to 6 pm (India)

Hospitals: 24 hours a day | 7 days a week

Where Care Comes First

Email: info@umchospitals.com

Website: www.umchospitals.com

Contact: +91 (22) 23544625 / 27

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UMC Hospitals

Corporate Office

H-13/14 Everest,

156 Tardeo Road,

Mumbai 400034,

Maharashtra, India

UMC Victoria Hospital

Plot 1495 Bukoto,

Kira Road,

Kampala, Uganda

Univic Medical Centre

Plot 16, Hill Road,

Entebbe City, Uganda

UMC Zhahir Hospital

No. 1C, Forestry Road,

Dorayi Babba, Kano City,

Kano, Nigeria

Unihealth Medical Centre

Kivulini, Isamilo,

Mwanza City, Tanzania

UMC Polyclinic

Rufigi Street,

Mwanza City, Tanzania


© 2019 by UMC Hospitals